Orders are processed and shipped during our business hours Monday through Friday (with exceptions for holidays). Many of our orders can be processed and shipped within one to four business days. We try to provide same day shipping for all orders received before the cutoff time shown on our site upon checkout. In the event the order is not available for shipment within four business days, the buyer will be notified by email.
- Expedited Services: Any orders using expedited shipping services options must be received before the cutoff time found on our site to be eligible for same day shipping. Orders placed after the cutoff time will be shipped the following business day. Expedited shipping options will only be presented on our site if all the items on the order are eligible.
Order Delivery Times*
|Shipping Service||Delivery Time*||Service Type|
|United States Postal Service: First Class||2-8 Business days||Standard Service|
|United States Postal Service: Priority||1-3 Business days||Expedited Service|
|United States Postal Service: First Class International||Varies according to destination||Standard Service|
|United States Postal Service: Priority International||6-10 Business days**||Expedited Service|
|FedEx: Ground||1-7 Business days||Standard Service|
|FedEx: Express||2-3 Business days||Expedited Service|
|FedEx: 2Day||1-2 Business days||Expedited Service|
|FedEx: International Economy||4-6 Business days**||Standard Service|
|FedEx: International Priority||1-3 Business days**||Expedited Service|
* Delivery times are the times for packages to transport after the order has been processed and picked up by the carrier.
** This does not include time allotted for packages to be processed by international customs.
Special Delivery Instructions
We will relay special delivery instructions to the shipping service selected, however, we cannot guarantee carriers will follow the special delivery instructions.
When the order has shipped, the buyer will receive an email providing the shipping date and a tracking number. Orders ship after they have been successfully processed.
Taxation & Customs
All orders which are eligible for taxing of merchandise or shipping will have the appropriate amount calculated and reflected upon checkout after the buyer has provided the shipping location.
We are not responsible for any charges issued by the buyer’s country’s respective customs. The buyer is responsible for customs fees incurred on the purchase and delivery of items.
Shipments Returned to Sender
If for any reason order’s shipment is returned to us via return to sender (RTS), the buyer is responsible to pay additional shipping fees, or we will issue a refund minus the original shipping and handling fees. This includes packages which are marked as undeliverable, refused packages, etc.
We do our best to maintain an adequate amount of inventory for the thousands of products we offer. In some cases, increased demand or manufacturer delays may cause deficiencies in our inventory resulting in back-orders. Back-ordered items can usually be restocked within 2-3 weeks. Once an item has been restocked, we will ship the order on the next business day.
Unexpected Shipping Rates
Shipping costs often fluctuate. If for any reason the amount provided upon checkout is less than the amount required to ship the order, the buyer will be notified and asked for approval of the higher charges prior to shipping.
We do not offer full refunds or partial refunds if the customer is not satisfied with the delivery time of the selected shipping service as we have already paid for the shipping on our end.
Lost or Stolen Packages
We are not responsible for any lost, stolen, or damaged shipments. This includes shipments made to hotel front desks, apartment offices, etc.
Any claims must be made between the buyer and shipping service carrier.
Product Return Period
Customer’s may return most new, unopened items within 30 days of delivery for a 90% refund. Items returned between 30-90 days of receiving will receive an 75% refund. Items past 90 days cannot be returned.
Return Processing Period
Customer’s should expect to receive refunds for eligible returned items within four weeks of submitting the package to the return shipper. In many cases customers will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If the received item is an incorrect item from what was ordered, or defective item, we will provide a return label for the items to be returned.
Product Return Eligibility
Items are able to be returned within the aforementioned time range. If the product to be returned is a kit, the entire kit must be returned to be eligible for a refund. Special order items, custom sales items, motorized items, or cut to size items (for example chain being cut to a certain number of feet or custom valances) are not eligible to be returned.
Product Color Variation Disclaimer
Due to manufacturer offerings and high volume sales, dye lots will not be guaranteed across product lines. Returns will not be accepted due to variations in dye lot.
We do not process exchanges. If a different item is required, the buyer must return the eligible unwanted item(s) and place a new order for the desired item(s).
Returning an Item
To return an eligible item, please complete the return form below and include it in the returning package along with the item to be returned.
Do not email or fax the form.